In July I got my hands on a 2021 Trek Boone. I was so excited, the first new bike I’ve ever bought! It took the local bike shop 4 weeks to building up (long story). Every Wednesday since August I’ve been doing CX practice in a field by my house. This past Wednesday I remounted the bike and heard a loud “pop.” At first I thought I hit my cleat on the peddle or something. But as soon as I began to roll forward I knew something was wrong. The bike felt squishy. I got off and check the frame over and found at large crack on the seat tube…. It’s toast.
I took it to the shop I bought it at and they put in a warranty claim the same day. Trek has not gotten back to us yet. Does anyone have experience with Trek’s warranty department?
My concern is my CX season is over and I haven’t even raced yet. I don’t have a spare bike and everyone I’ve asked does not have a pit bike I can borrow. I do have a road bike its old and only first up to 700x28mm tires.
In your opinion, should I hold out hope and keep training like Trek will get me a new frame quickly and that I can have it build up before the CX seasons ends (there are races in St. Louis area until December 5th)? Or do I hang it up for this year, regroup, and target next year?
Feeling pretty broken up about all this cause its not just the racing. I find my community and lots of joy through cycling and without racing I feel I am losing my community.
Hoping someone can offer me some words of encouragement.
Until you know it is over for sure, keep training as if you’ll get a replacement.
If you get a unsatisfactory response in terms of timing, see if you could potentially upgrade to a higher level frame if that would speed up delivery.
Trek is pretty good abiut warranty normally, but in these Covid-challenged times, I have no idea where they stand.
Keep training and hope it gets sorted soon…
Do your races have rentals?
My local races rent bikes for $10 per race
Sorry about the bike OP. (I’ve had 3 brush ups with cars this year and my bike is the first thought after each regardless of the state I was in)
Trek took care of me after the worst of the accidents. Have faith in your local trek in pulling something out and keep training as best as you can.
As others have said keep training despite how discouraged you may feel now.
That sucks, I know I would be gutted in this situation. I had dealt with Trek warranty service twice, and each time it has been quick. However, in the current climate, it could be totally different. The frame that they need to send you could honestly not exist.
What size, and do you have a QR wheelset? I have a size 56 Specialized Cruz (2011) hanging in my garage (it’s my old pit bike), but I don’t have wheels for it. Mechanical disc brakes, 1x10 drivetrain, just needs wheels and a chain. It’s yours if you want it, we can split shipping. It’s honestly doing nothing but hanging there right now.
Unfortunately they don’t have any rentals….
3!?!?! I hope your injuries weren’t too bad.
@ccftri Thanks for your words of encouragement. I’m feeling a little more optimistic about the future. I ride a 56cm. I have a set of wheels I can convert to QR. I’ve got a 1x10 chain too.
Wow. Damn generous offer.
This forum rocks.
What other components do you need?