Each time I use my head unit it asks to re-authorise the Trainer Road app ?
Is this normal
Not normal. Iâd try removing the connection and re-pairing.
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We can try re-pairing and following these instructions: Pushing an Outside Workout to Wahoo
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I have done that countless times already.
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Thank you Caro
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Iâve had the same problem on my Wahoo Roam. Iâve followed those exact directions mentioned here several times and it wonât stop asking.
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Yeah same hereâŚI am going to try it if it says the same and try to use it and seeâŚ
Hey @Brian_Nicholson1 just checking in 
If the TB steps didnât do the trick I will escalate it to the devs to take a look as youâre not the only one having the issue.
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Hi Caro,
Sorry I am not sure what the TB steps are that you are referring to , I have done a reset and itâs still continuing to re authorization
Hey @Brian_Nicholson1, I was referring to following the steps of the help center article I linked
Iâve escalated to the devs, so letâs see what they find! Iâll let everyone know ASAP.
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Ahh I see, thank you so much 
Quick questions,
Are you using the ELEMNT app or the Wahoo app?
Is this notification being shown on the device itself, or on the app?
I just found out that the article I linked is out of date. Athletes should no longer authorize TR via the Elemnt app. In fact, they should completely ignore and even deauthorize via the Elemnt app.
All you need to do is authorize via our Connections>>Activity Sync page. This initiates a new connection that is not reflected in the ELEMNT app.
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Hi Carole,
Yeah itâs in the element appâŚI will check with what you mentioned now.
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Attempts at your above recommendations did not work:
1- Element phone app is where I receive REAUTHORIZE message. Per recommendation, I remove and/or do not reauthorize TR from within the Element app.
2- TrainerRoad phone app or from PC browser, Account \ Connections \ Wahoo status is âConnectedâ after step 1.
3- Result = TrainerRoad outside workouts do not sync to Wahoo Bolt. Evidence by when selecting âSYNCâ from head unit, it does not flash message âSyncing with TrainerRoadâ instead only messages syncing with âWahooâ.
4- Resolution = Element phone app, Profile, Authorized Apps, re-add TrainerRoad. Sync now works, but dreaded âReauthorize Appâ error message displays each time I open the Element App, persist regardless of reauthorization. Oddly, everything appears to work, but leaves on my phone a message I must acknowledge when opening the Element App, again my phones general App messages (think DMâs, etc) that source from Element app must also be acknowledged, therefore 2 separate dismissals required.
Please advise.
Hey there!
Sorry for this frustration. Wahoo is in the midst of transitioning between the old ELEMNT app and the new Wahoo app and sometimes it creates some confusion for us when syncing.
Iâd like you to verify something about item 3 in your list above. You mention not seeing the âSyncing with TrainerRoadâ notification on your device.
After following Caroâs resolution steps from above, can you confirm that when you have an outside workout scheduled for the day, it does not sync over anyway (despite not seeing the TrainerRoad sync message)?
What you describe (not showing Syncing With TrainerRoad) may not be a sign that something is amiss. The newest Wahoo connection sends TrainerRoad workouts to Wahoo devices with the workoutâs source listed as âWahoo Cloudâ. Itâs a known issue on the Wahoo side; what this means is that we donât expect the device to display as if itâs syncing with TrainerRoad. The device should look to you like itâs syncing with Wahoo, but should receive your TrainerRoad workout regardless. I just tested this on my own device; it never displayed the âSyncing with TrainerRoadâ message but a few minutes after scheduling an outside workout, the workout appeared on my ELELMNT Bolt 2.
Thereâs also one other thing to mention. Can you verify that the Wahoo device you are attempting to connect to is signed into the same Wahoo account youâre authorizing from the TrainerRoad connections screen? This may sound silly, but some athletes unknowningly have several wahoo accounts, and I have seen a few cases where athletes were unintentionally authorizing a different Wahoo account than the one their device was connected to.
If this still doesnât work, Iâll forward your account into to our friends over at Wahoo and see if they can determine whatâs going on from their end. Once again, sorry this is happening, and thanks for walking through these steps with us! Weâll get you sorted out.
Step 4 I noted that âsync now worksâ. Stated different, it did not work in step 3, however if Wahoo app has TR as Authorized App sync workouts works, but this action creates the âReauthorizeâ message.
<<Can you verify that the Wahoo device you are attempting to connect to is signed into the same Wahoo account youâre authorizing from the TrainerRoad connections screen?>>
I log into Wahoo Fitness | Log in and see my email, for example kilroy@acme.com, this same email account name displays on my Element phone app, and that account shown logging in via PC browser to https://support.wahoofitness.com/hc/en-us. When I PC log into Log In to TrainerRoad and select CONNECT for Wahoo, Agree and Consent, I am not presented an option to define or select an account name or profile, instead it just connects (green check box). This is where the problem originates-- once connected I am unable to detect what login ID was successful in connecting. Next, I deauthorized that from the PC. This time I use the phone app where I was presented option to define kilroy@acme.com as my login ID, it connected (green check box).
Understanding the above, back to my PC Chrome browser, check âPasswords and autofillâ, search on Wahoo, I did find more than 1 account for addresses fitness.wahoofitness.com, boltcompaninion.wahoofitness.com, fitness.wahoofitness.com, wahoofitness.zendesk.com. I deleted those to prevent picking up the wrong account although each one valid. Retest the phone app, before and after turning on my BOLT, the âReauthorizeâ message no longer appears.
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