Reauthorizing for Wahoo connection not working

Randomly my Trainer Road Outside workouts stop syncing to the Wahoo Element App or the Wahoo Bolt V2 head unit. I went through all the forums for suggestions. I disconnected both the Wahoo Element app from trainer road and the TR website wahoo connections. I than tried to reconnect. I’m getting the error below that I need to reauthorize but when I do nothing happens, the error messages is still there after I refresh. Anyone else experiencing the same issue?

I’m looking into this now. I know there was a change of some sort made by Wahoo on New Year’s day that we had to react to, but I thought things were back up and running.

Hang in there! :melting_face:

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Could you try reconnecting to Wahoo again? I’ve got an engineer on the case and they’ve asked for you to give things another shot.

Let me know what you find! :crossed_fingers:

Hi Eddie,

I reconnected and reauthorizied and it worked!

Super appreciate the quick and accurate support.

Thank you :folded_hands:
Paul

Nice!

No problem! I’m always happy to help! :blush:

I have the same issue. I have tried to deauthorize and reauthorize multiple times, both via the Wahoo ELEMNT App and via the TR-App. Neither seem to work. The Wahoo briefly chimes and confirms TR-authorization but does not sync any workouts and the ELEMNT-App immediately tells me again that TR needs to be reauthorized. This issue has persisted for months and I have not managed to fix it (Wahoo Roam V2, Firmware is up to date). Any ideas?

I believe that the ELEMNT app will continue to show that the connection needs to be reauthorized. That’s been the case since Wahoo updated their connection. :man_shrugging:

Are you looking to sync your upcoming TR workouts to a Wahoo device? I believe your next workout should be synced to your device… :thinking:

Let me know if that’s not the case.

Unfortunately Wahoo does not synchronize any workouts. After de- and reauthorization, refreshing planned workouts in the ELEMNT App or directly on the Wahoo unit, as well as when using the “sync from web” feature on the ELEMNT App, all prompt the same authentication failure error message (push notification + error symbol in the connected apps section of the ELEMNT App).

It looks like you were able to get today’s workout done. Did the workout show up on your Wahoo after your last post?

It looked like it had synced on our end..

Keep in mind that only “today’s” workouts will sync to Wahoo, not tomorrow’s. So you won’t see tomorrow’s workout sync over until tomorrow.

Yes indeed - the workout did not show up in the Planned Workouts section of the App but was indeed pushed to the Wahoo unit. Good to know that this works at least. Thanks!

I’m glad you’re at least able to get your workouts in.

I think (hope) Wahoo may be continuing to work on this, so we may see some improvements in the future. :crossed_fingers: