Just wondering if anyone else is having issues with outdoor workouts not synching with the elemnt app in iOS? I noticed the recent update claimed to have solved a bug relating to this, but it seems I have to deauthorise and reauthorise TR in the wahoo app every time I want to do a workout outside.
I’ve contacted wahoo support about this but not had much luck yet.
Sounds like it’s on the Wahoo to-do list. Here’s my latest email from support:
Thank you for letting us know about your experience. This is an issue we are aware of and we have opened an internal ticket with our development team to investigate and resolve the problem.
Since we have an open ticket with our development team, all customer service tickets related to the issue (including this one) will be marked as “On-Hold” and merged with the developer ticket to be monitored internally. This process allows us to send automatic notifications to you via email when changes are complete. Full release notes are posted on https://support.wahoofitness.com
Be sure to keep your app and device up-to-date to receive the fix, when available.
We sincerely apologize for any inconvenience and appreciate your patience and support as we strive to serve you better. Please let us know if you have any additional questions or concerns in the meantime.
Haven’t had a chance to try it yet but glad it seems to be working. Here’s the most recent message from Wahoo support:
Thank you for your patience while the issue that you reported was being investigated. Our team has reached out to TrainerRoad, and they’ve made some changes on their side to help resolve this error for you.
To refresh the connection, we will need to deauthorize and reauthorize TrainerRoad in the ELEMNT companion app. Please see the below support article which will walk you through these steps.
I’ve gotten access recently to both the Garmin and wahoo API’s (I have an online workout creator and I’m hoping to allow folks to push to head units). Garmin’s API allows to push workouts up, which I’ve been able to do. However, Wahoo only allows pushing completed workouts, there’s no way I am aware of to push planned stuff. My impression is that Wahoo pulls the workouts from TR. Personally think it’s a silly approach
This issue just started happening for me now, 9 months after the last comment on the thread. It was working fine last week. Anyone else seeing this issue recurring? I put in a ticket with support but curious to know if others are experiencing it too.
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