Trouble loading web interface?

Anyone else having trouble loading the web interface? It’s been an ongoing problem for a couple days. Progress bar loads about halfway and gets stuck. App works fine. Restarted with same issue.

This is on Safari MacOs Tahoe.

Are you able to get through on another browser?

Have you tried clearing your cache?

I cleared the cache, which logged me out, and the main TR front page will load, but I can’t get back to the log in screen.

I haven’t tried a different browser yet.

I’m finding TR to load extremely slowly, and sometimes not at all, on my iPad for the last couple of weeks. Toggling the wifi off/on generally seems to correct the issue, but that’s seems odd because all other apps and websites work fine without the reset. :man_shrugging:

There’s an issue that we’re working on with app issues that’s being discussed here. :backhand_index_pointing_left:

@jsiegrist’s issue seems to be with the web, though, not the app.

Were you able to get in via Safari?

Hi @Eddie, thanks for checking up on this. I quit trying for a few days and just used the app to get in. Eventually whatever was causing the problem resolved itself and now I can access the web app.