I wanted to ask the community how you’d like me to communicate TR plans with you. My goal is to be open and honest with what we’re doing and where we are going. As far as I know, I share more detail about company internals and roadmap than any other CEO. There’s probably someone who shares more, …

I think you read too much into that. It just says they are announcing a new feature, most products get announced before they are available.

Nah, it’s not false or misleading advertising. The mail references to multiple blog posts. After clicking on adaptive training you get forwarded to the following homepage. [image] Introducing Adaptive Training: The Right Workout, Every Time. - TrainerRoad Blog Have you ever wished Trai…

Bit harsh to say that’s misleading. They are announcing a new product which is actively being rolled out? Plenty of communication around it has explained it’s being rolled out in stages to squash bugs and make sure it is understandable (which is fair if some people have managed to get themselves so …

Great thread and kudos for the open engagement that TR has with their user base. I think we all have a genuinely emotional attachment to the team and brand which is a direct consequence of how you’ve engaged and how you maintain an open dialogue. Lot’s of organisations out there could do far worse…

Exactly. Bike companies don’t release a bike on the same day you can actually buy it. They have press days etc and teases bits of information it is just a way of generating marketing. The trouble with communicating so openly and being active on the forum is that people feel like you owe them someth…

[image] stueys: still don’t really have a clear idea of when they can get their hands on it. [image] tada tada tada Introducing Adaptive Training! tada tada tada Next people will probably get in this week depending on the PR status of the one above. New features will come to EVERYONE in w…

And this one. [image] Adaptive Training Closed Beta Update Announcements Thank you to the many thousands of athletes who registered for access to the Adaptive Training closed beta! Going forward we’ll provide regular updates on how things are coming along, both here and o…

[image] pykeylou: As for setting hard dates to go live, it’s easier said than done. Perhaps a time frame would be helpful and share a timeline chart of that roadmap. This. [image] pykeylou: In any case, I’m a big fan of TR. Your unique style leading makes the entire TR team outstanding a…

I think it’s important to remember that not everyone is on the forum. I think they are crazy for not using it because it’s the best forum I’ve ever been a part of, but we shouldn’t assume all users are here reading these massive threads. Having said that, I have zero issue with the way TR releases …

That’s just it though. I didnt say it was NEVER mentioned. I said the messaging was inconsistent. And sending out mailers saying you’re introducing a new feature with party emojis and exclamation points as well as a sign up email to use the feature, without mentioning these things are not actually …

TrainerRoad CEO Communication

jchappers March 4, 2021, 1:45pm 93

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TrainerRoad CEO Communication

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