I could certainly imagine being a low-volume user where a pay as you go type model makes more sense. For example, I’d like to do a couple zwift rides per month, but there’s no way I’m going to pay $20 for that. Most months I don’t even use the free 25km. I would pay $20 to have 10 hours or so of riding banked up so if I wanted to use it I could. But back to TR, I’m not sure ‘casual user’ is really the target audience.
Okay - well you’re probably going to have to offer TR something more than just throwing this over the fence at them.
From their perspective - this feature would be all downside.
they lose money based on you pausing your subscription
they would need to invest time to implement/test the feature
they would have to spend time/money to “verify” your injury.
This is all downside for TR.
if you’re not grandfathered - then sure you just cancel your account and re-enable. if you are grandfathered, well - if you’re truly coming back to the platform and let’s say you’re out 1 year you’ll make up the $100 in the year after that.
maybe some loss in customer sat/loyalty here - but I’d argue if a customer got injured and they were 100% upset that they couldn’t pause and left the platform because of this, that this proverbial customer probably wasn’t exactly they type of customer you may have wanted to retain in the first place - or at least it’s a potentially difficult segment of the customer base to hold and retain.
Not a fan of the idea, I think you’re paying for a service and it’s not like the amount of hours training you do has any impact on the costs of running TR. This would only benefit low volume users but as I said you’re paying for the upkeep of a service.
Yeah, sorry, not a good idea. It’s not like TR incurs fewer expenses on lower volume users. They have the same costs to develop and if you start to segment the users it inherently becomes unfair. An analogy is in the case of health insurance, where you pay the same rate as someone else, even if you don’t use the same level of services (not to turn this into a debate of health insurance but risk pooling is a good thing).
Anyhow, lower volume people have the same experience as higher volume as far as features and ultimately were supporting the training platform and future development
I’m on a non-grandfathered monthly plan - so around 20-21 CAD per month depending on the exchange rate. 240-255 CAD per year. And I don’t think it’s a bad deal at all. It compares well to the alternatives.
Well I know I’m not the only one who feels this way. The current pricing model doesn’t make sense for MTBers who want to do structured training, but still prioritize their outside riding over that training. Clearly I’m not the only one who thinks there is a better way, hence this post.
I think this is a really bad idea, because it sets the wrong incentives. People wouldn’t want to exceed their threshold so that they don’t get into the next pricing tier. If Plan Builder suggests a training plan with 102 hours on it rather than 99, some people would be up in arms because TrainerRoad wants to rip them off (in their view). Plus, the costs don’t scale with the hours that you spend on the bike, so also from TR’s perspective that’d be quite bad.
IMHO what TrainerRoad could eventually do is release extra, optional features to differentiate between different tiers. But have a look at Strava’s Summit debacle for paying members. I paid for Strava, but never got around to activating any of my premium features, because I didn’t know how exactly and which one would work best for me.
I know this won’t be popular, but IMHO TrainerRoad is already way too nice with its pricing — because once you are grandfathered in, you stay at that pricing until you cancel your subscription.
I would have to defend TR on this one. I paid the ~230 CAD for there annual subscription. Although you may look at it as just logging on and seeing a clean piece of software there are so many hours going into the hour of structured training.
Being a application developer it seems to be more people are expecting to get as much as they can for free. Being on a hourly basis would not cover all the work TR does to research the best methods to make you faster. There is an awesome support team like @Bryce always looking to help people. Then you have marketing. Then production staff for a free podcast. I look at TR with Plan Builder as my personalized coaching so that I don’t need to think much about what I am going to do to get stronger.