Okay - well you’re probably going to have to offer TR something more than just throwing this over the fence at them.
From their perspective - this feature would be all downside.
- they lose money based on you pausing your subscription
- they would need to invest time to implement/test the feature
- they would have to spend time/money to “verify” your injury.
This is all downside for TR.
if you’re not grandfathered - then sure you just cancel your account and re-enable. if you are grandfathered, well - if you’re truly coming back to the platform and let’s say you’re out 1 year you’ll make up the $100 in the year after that.
maybe some loss in customer sat/loyalty here - but I’d argue if a customer got injured and they were 100% upset that they couldn’t pause and left the platform because of this, that this proverbial customer probably wasn’t exactly they type of customer you may have wanted to retain in the first place - or at least it’s a potentially difficult segment of the customer base to hold and retain.