Does anyone maybe has any tips or tricks to help me out with customers support with Quarq? Or am I very unreasonable suggesting that although the powermeter is out of warranty, I’d like a bit more support of them since it is a known (and solved on 2018 models) weakness on DFours from 2017.
I just sent them an email
There service was great and all my issues were resolved in under 2 weeks that’s with me mailing it in.
To compare I had an issue the same time as my buddy had an issue with rotor, I had a new powermeter and rotor hadn’t made a decision on what was wrong with the rotor.
I would definitely recommend them. I have an Elsa and DZero with zero issues. The Elsa is 5-6 yrs old and I’ve only changed the battery on it, aside from the updates. The DZero a little over a year, no issues whatsoever.
In my experience, quarq has amazing customer service.
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I’ve had my DZero on my road bike for nearly two years now. It works flawlessly. Easily one of my best gear purchases.
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