UPDATE I contacted Wahoo and they were very supportive, though we couldn’t figure out what I did wrong until I took my bike in to Trek (who verified it was just some paint chips on the inside of the frame). While there, the rep showed me what I did wrong: I used the Wahoo axel instead of the axel that already was on my bike. That, along with flipping the adapter, he showed me how to do it, this would have been averted. My only beef at this point is that I wished the instructions made it more clear as to what bike needs their thru axel, and what needs your own + adapter. (ultimately, I am to blame for not being thorough in following and reading the directions). I was overconfident it would be an easy install. The way it is advertised is that the set up out of the box should fit with ‘most’ modern road bikes, which I had. Anyway - the damage is cosmetic, though ugly in the pics, it is now cleaned up and touched up. The bike is on the trainer, and it is working very smoothly. I’m just happy that Trek demonstrated how to install the bike and recommended I give Wahoo another shot. So 2020 Emonda is compatible for those of you who may have been doubtful after reading my initial post.
Wahoo hooked me up with a training mat and a heart rate monitor. They were very helpful to deal with.
ORIGINAL POST: I thought I read enough info about installation, and I understand the 2021 Emonda is not compatible. But nowhere can I find that the 2020 model, which I own is not. The thru axel seemed bit short, but I figured I wasn’t pressing the lever flush enough. I got on the bike and spun for less than 20 seconds, maybe 10. The pedals seemed hard to move so I got off to re-examine in the morning.
To my surprise after taking my bike off the trainer, I find this chipped paint and scratching around the drop outs. Now what do I do? Can this be fixed? IMG_4572|640x480