Interval Countdown Audio and Video Not Synced

TrainerRoad Software
#1

This is a minor but annoying issue. TR support has not been able to figure out what’s going on and suggested reaching out to the forum.

During the 3 sec interval countdown, my audio beeps are delayed by 1 sec relative to the onscreen timer display. So, the audio starts a 2 sec to go and the last beep is 1 sec in to the new interval. The beeps are occurring when they should…but just with a delayed start.

This does not happen on my very old Dell Latitude running Windows 10, but only happens on my new Dell XPS 17 9710. The new laptop is running Windows 11, the processor is a 11th Gen Intel(R) Core™ i9-11900H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s), has 32 GBytes of physical memory and a NVIDIA GeForce RTX 3060 Laptop GPU. So plenty of horsepower.

With support, we’ve tried reinstalling TR, deleting some TR folders, disconnecting my HDMI connection to the TV, stopped running FulGaz and even tried testing with the latest TR beta…but nothing has resolved the issue.

Anyone have any ideas on what might be going on or things I can try to fix this.

Thanks…

#2

Running audio through bluetooth? Like headphones or speakers?

#3

Nope…just the laptop speakers…or via HDMI if TV is connected to laptop.

#4

I was having audio delays with Trainer Road, 20-30 seconds. I found the issue is not with TR, but with the audio drivers. I went into the sound settings and found that playback of the test sound was also delayed. This might not be the same issue you are seeing, but I see you are also on a Dell, so could be the same thing. I found the following link, which so far looks to be working.

I hope that’s the fix for you!

Sean.

#5

Wait…there is audio to TR? Who knew?

:stuck_out_tongue_winking_eye:

#6

Beep… Boop… Beep
:robot:

2 Likes
#7

Thanks. Support had me disable three settings in the Sound control panel and the sync issue was fixed. I owe support some testing to see if we can isolate which setting or combination was the cause.

The fact that they kept working on it when we suspected that it was a computer issue and not a TR issue is a credit to the TR support team.