I completed the survey, but some issues I found:
1 what are the units? Years? Months?
2 what is meant by ‘objections’? whose objections? mine? my partner’s?
I completed it and I am not sure how you are going to use the data.
I joined for to get fitter/faster/recover from injury/train over winter doesn’t tell you if I like the product, whats working, whats not, whats missing.
Would I recommend this to a friend, am I happy, am I looking at other products…etc etc
This will give you meaningful insight. Otherwise you are might think everything is great and the kool aid tastes awesome.
edit: You have a very engaged user base. Something to be very proud of. I would recommend using them as much as possible.
I had the same reaction. This is great for providing testimonials (which is fine) but not so much for evolving the product unless there’s a specific gap in “what do you use TrainerRoad for” you’re thinking of filling.
Did the survey. Agree that it was a little odd. I’m a digital product guy (design and lead development teams), and i’d be happy to a do a skype or call or whatever if you’re trying to “listen to your users”. You’ve got a great product that i love. I’ve helped at least 5 other bike nerds get on the platform. Congrats on building a great tool!!!
This is to help us with a marketing site revamp and our advertising.
We want to know what stopped people from signing up and what made others sign up. We’re going to look for common themes for both users and non users.
We then try to address the things why people didn’t sign up right on our marketing site and reinforce the reason why someone signed up.
For example, people have told me they didn’t sign up for TrainerRoad because they thought they had to do all of their rides inside. Our current site doesn’t mention that you don’t have to do 100% of your rides inside (and no one does). That’s probably something we should address.