Did you have to pay for the replacement rims or any shipping fees? How long did it take between the start of your email and actually receiving the replacement rims?
On the website, it says that for “US customers, fill in the form here” hence I was under the impression that claiming via the dealer would be quicker. After a month of no news, I thought it would be best to contact them directly which I just did a few moments ago.
Thank you for your reply btw.
*Just sent an email via their ENVE web support and I got the response below:
Thank you for reaching out to ENVE USA. We noticed that you are reaching out to us from Singapore, Malaysia, Indonesia, Brunei, Vietnam, or Cambodia. Due do your location we have automatically forwarded your email and the contents therein directly to our Distributor located in your region who will be reaching out to you directly as soon as possible. Please note that if you need to reach out to them with something urgent their contact information is listed below.
ELITE CUSTOM PTE LTD
URL: https://www.elitecustom.sg/
TEL: +65 (1) 215-732-8973
So yeah, not the most efficient way to get things done quickly I must say.