Enve recently announced their Lifetime Incident Policy covering all products some time mid 2019.
I crashed and broke my Enve aero handlebars V2 a month ago. Since I live in South East Asia and the closest distributor was in Singapore, I decided to claim the item through the dealer. However, its been a month and ENVE has not even gotten back to me with any answer.
Has anyone claimed any hardware through their incident lifetime warranty policy? If so, how long did it take you to get the item that you broke?
It kind of beats the purpose of having such a policy if it takes a couple of months for them to replace something.