Downloading update always takes ages

TrainerRoad Software
1

Whenever there is an update to the windows app, it seems to take forever to download. Its not uncommon to finish my workout and its still hasnt reached 100%. My internet speed is nothing special - around 20-30m but everything is fine.

Is this the same for everyone, or is there a way to speed it up?

2

You’ve already answered your own question. A faster pc made almost no difference to me but when I moved from a flat with 10mbs or less to my current place with 80mbs often updates are downloaded before I’ve even finished setting up.

3

But i dont think its realistic to expect it to take that long at 20+Mbps - I mean how big is each download?

My gut is that theres maybe a bug, for example i did a 90minute workout today and the update had got all the way to 13%. After completing the survey i closed and restarted the app the update began and took probably around 10minutes to complete

4

I don’t think its a bug IME its affected by your bandwidth; some programs are good at using a bit of your bandwidth but not all, so you can still watch youtube etc whilst you workout and I think thats what TR does. Whether there’s a setting to control what % of your bandwidth is used maybe support@trainerroad.com can toggle that or might know of some other way to optimise things.

5

Yeah possibly - I’ll keep an eye on it, I’ve just returned to TR after a bit of a break, I used to have the same issues, but was hoping now after the first initial updates it would be better but doesnt seem like it at the moment.

7

Just to offer a contrast, I haven’t used TR on my laptop in several weeks. I just opened it and it was updated and rebooted in less than a minute. Running a 2019 MacBook. Download wifi speed test just now showed 400mbps.

ZackeryWeimer 8

Hey there,

Thanks for the heads up – I’m going to check in with the team on this one so we can investigate what might be going on so we can troubleshoot.

1 Like
ZackeryWeimer 9

Alrighty, here are some troubleshooting steps that might help out:

  • Close out of any other apps/programs that might be open on your computer/phone/tablet.

  • Check your device’s settings to ensure you’re not running on power saving mode.

  • Try to move your computer/phone/tablet closer to your Internet router or use an ethernet cable if possible.

  • If those steps don’t help, let’s try having you uninstall the TR app on your computer and reinstall it fresh from here.

Let me know if that helps – if not, we’ll reach out to you via a support ticket. :slight_smile: