@Myco_mtb thanks for bringing this up. I’ve read through your thread and your ticket, and your frustration is completely fair.
Tiffany is actually a real person, not a bot. We do use AI tools to help draft responses more quickly, but the ideas, investigation, and any actions taken on your account are handled by humans. We expect our agents to review and personalize everything before it goes out.
In this case, that didn’t happen the way it should have. The response you got was generic and wasn’t given the attention it deserved. Sorry about that. That’s not the kind of support we want to deliver.
I’ve already been digging into your calendar, and I’m following up in your support ticket with more details on how your outdoor riding and training load might be interacting with the FTP model. You should see a message from me shortly.
@Pbase Chat was offline recently due to high ticket volume after the latest release, not a change in strategy.
Rest assured, we’re not planning on replacing our human support agents with bots. We still think humans are the only ones who can truly dig into the nuances of a training calendar, and we don’t have plans to change that.