Update for anyone that experiences issues with a 2018 Kickr in 2023, after the replacement had an issue, Wahoo are sending me a brand new Kickr Core and its arriving tommorow. Which is more then I hoped for.
Mine just died after four years. Sigh. Waiting on a response…
I would prefer they just shipped me a new board, since the replacement process would be trivially easy.
I wonder what percentage of smart trainers has to be repaired within a few years? Because both of mine have had to be replaced, and you hear of people going through three or four replacements of the same model.
I got my new one. The only difference I can tell is that it has a higher serial number and a serial number sticker on the power brick. It still says Version 1.0, so I wonder if there haven’t actually been any updates to the design. I never had any mechanical problems with it, other than belt wear.
Hopefully this one lasts at least as long… I don’t remember actually zapping it with ESD.
It’s nice and quiet, except for the sound of the belt joint, which will go away eventually, or so I have heard. My gears and frame creaks are louder.
No problems with mine. 4 years of regular use 2-3 times a week. I don’t push massive watts though - no hard-start sprints (I save that for the gym bike ) Never really go over about 400w.
This thread is obviously many years old, but my 2.5 year old kicker finally met its demise this Monday. I submitted a warranty claim, knowing it’s about a year and a half out of warranty. Worst they can say is no, which I kinda expected. Quite the opposite. Had a RMA and pre paid shipping label less than 24 hours later and new one is scheduled to be delivered tomorrow (Friday). They may be in a sticky financial spot but dammit do they know how to take care of their customers! I had a saris h3 in the cart, ready to click “buy” when I got their response telling me to pound sand, and to my surprise, they’re replacing it!