2018 Kickr Noise and Customer Support

I have a 2016 Kickr, it works flawless. My wife has a new Kickr, it was nice for a few rides then got very noisy. After trying to contact Wahoo on the phone several times with zero luck, i finally got through and was told to send an email with a video. that was 2 days ago and i still haven’t gotten a response. this morning i sent another video and picture of the serial number. Anybody else having problems or delays with Wahoo lately? Once it’s replaced and it happens again i’ll probably look for a reconditioned 2017 or another brand.

Plenty of existing issues and discussion:

I am merging this with the largest thread.

A post was merged into an existing topic: Anybody have a Wahoo Kickr 2018 that DOES NOT have any issues?