Tacx Support Sucks - Since Garmin

Is anyone succesfull to reach Tacx support after Garmin invasion? This is just ridiculous.

Thanks

Nope, in the end I just gave up… On the plus side: that’s how I discovered TrainerRoad :grin:

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I’ve had no issues contacting Tacx support since the acquisition, but i haven’t tried since Tacx suffered that ransomware attack. Perhaps that’s causing the issue? In the past I’ve used email to contact Tacx, with great success.

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I did a couple of support queries and a warranty replacement of a Tacx Flux with the Garmin support crew in North America (US-based support agent, forward ship from the US, return ship to Garmin Canada). They were responsive (usually 24hrs working days by email), and efficient (offered an advance replacement). Having used Tacx Netherlands-based support per-merger in the past, I’d rate the Garmin support as equal or better.

I hear there’s a significant difference I support quality between North America and Europe. Previously, Tacx support was good in Europe, and not great here; apparently it’s now the opposite.

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Don’t know where the support is based exactly but the two Tacx industrial units I cycle by on a regular basis (Wassenaar and Voorhout) are being joined by a new monstrous unit up the road from me. I think the Voorhout unit is being closed and moved to the new one. Has a big sign on the side Saying “Tacx a Garmin company”. I would hazard a guess that their resources in Europe are a bit unsettled at the moment. Not only the move but probably some cultural acclimation. I have been through that more times than I care to count but the most jarring was when a US company took over a European operation. As the great G.B. Shaw put it: “The US and Great Britain are two countries separated by a common language!”.

Yes yes NL not GB… but the Dutch speak better English than most native speakers; myself included…

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