Then I would go with which eco-system you are comfortable. My NEO2 burned out some electronics after 18 months (and out of warranty). I purchased the KICKR 2020 as soon as I could find one. I have been pleased. In the mean, I thought that it might be good to let Garmin know about the burned out electronics. They came back and sent me a free NEO2 replacement. I got to get it set up to test it. It was very generous on their part to replace (even if refurbished) an out-of-warranty NEO.
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Garmin has a 24 month warranty on tbe Neo and I know of people outside of that which have been taken care of. I suspect Wahoo would do the same.
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I thought that was just the NEO 2T. Good to know.
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Just out of interestā¦ were you using it with or without the power pack? If using it with the power pack, did you switch it off at the wall right after using it?
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Hi Shane. I was in the midst of the first 20 minutes of a Zwift session when the cadence/power died (i.e., the resistance went out). I thought I was smelling that burnt electronics smell just before it died. The unit was plugged in. After it died, I switched it off from a power strip. Hope this helps. BTW, thanks for your labors on the channel. 
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good info as a warranty with electronics is important thanks
concur
Whoa and a big WOW. That is very generous and makes you one loyal to a particular company. The scales have just tiped in one direction Thanks
Iād take a look at this video before deciding. I assume itās all legit, a fellow indoor cyclist passed this into me, Iāve nothing to do with the channel, the person etc etc
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I shared this in a dedicated thread yesterday:
I can assure you that Drew is very legit. He is THE Neo guy and knows more about them than just about anyone in the world. He has worked hard with respect to learning and sharing info, and helping so many Neo owners.
The fact that he has reached this point is a notable sign that Garmin have had the negative impact on the Tacx Neo that some of us feared when the original buyout was announced. The big G machine is having some real impact on users, and not always in a positive direction.
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āgoodā to hear he is legit, ābadā on the crap bearings. the way the 2T hub DOESNāT turn with his finger is amazingly poor.
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Yeah, that is a bad bearing indeed and not a great one to have. I donāt know how pervasive the bearing issue is, but it sounds like it may well be more than a complete rarity.
The issue of a lack of a ring removal tool can be resolved by machining business. Thereās already been some discussion about people looking into it. We may see a crowd-sourced option, but that remains an open question at this time. If someone did make one, they may be able to sell them to customers if the price is more fair than dealing with the hassle of Garmin warranty.
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YIKES 
i watched the entire video wow like a Netflix seriesā¦ I didnt see that coming. Well the pendulum has moved again in the other direction. Thanks for the response and info
Thanks Chad. Yeah I thought about that when Garmin took over TACX it would take them to the next level, of course I had no emperical data to support my assumption. QAQC and customer support are big things that many companies get wrong. Thanks again very informative.
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My Neo tacx 2T lasted 8 months before burned out and died 
Within warranty but have no confidence the next one wonāt just do the same thing.
Steer clear.
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Thanks for the heads up!
All Thanks for all your inputs I truly appreciated it. I am hours or maybe the weekend away from puilling the trigger. I think the NEO 2T is the best on noise but I will occasionally move the trainer from the āpain caveā to the outdoor patio. Thus ease of movement is a criteria as well as noise and I suspect wrt noise of operation there is not a significant differnce.
Thanks again for all the feedback.
I currently have both the Neo 2T and the Wahoo Kickr v5. Iām not sure which one I going to keep. What facilitated may decision to try the Wahoo v5 is the following.
- The plastic shell of the Neo 2T - I simply donāt like it. It looks cheap.
- While setting up for a ride I noticed a screw head on the workout mat. Yes, just the screw head. After an investigation I found that one of the screws in the plastic shell sheared off.
- Cheap bearings, simply no excuse.
- Bearing requires a proprietary tool required for bearing replacement, simply BS.
Base on teardown videos for previous Wahoo Kickrs it appears that itās easier to replace bearings on the Wahoo Kickr. The big question for Wahoo is have they truly improved upon the quality issue that plagued the previous Kickr version?
From a vibration standpoint the Wahoo v5 may have a very slight edge. The feet on the Wahoo have more give and are designed to provide up to 5 degree of lateral movement according to Wahoo.
However, it you place either trainer on a mat the vibration is should be minimal.
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Rob, Thank you. I still have not pulled the trigger only due to procrastination 
Your info is helpful as 2020 will be known for COVID19 but for me it is also the year I have made the commitment todo more self mechanic maintenance that is within reason. So your info helps. And I do plan on using a rubber mat during use both indoors and out.
Thanks again.
I realise itās an old thread, but for what itās worth, I had the same experience with my Tacx Neo 2T and had it replaced on warranty.
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