Sorry about the trouble.
Best protocol for any problem is always to check in with the support team.
They have the best visibility to the full scope of your devices and settings, and can provide the best assistance.
From the ‘Welcome to the TrainerRoad Forum’ Page:
Have a question about the app, your training plan, or device? Reach out to support@trainerroad.com instead of posting here. Our support team has the best visibility and insight into your devices, workouts and adaptations, and will help get you the most efficient and effective answer to your question.