I’ve been to crappy LBS and amazing LBS.
A go to bike shop is full of people who loves bikes (ride bikes too) and cares about what you’re getting. It needs to feel personal, trustworthy and a strong community behind them.
With that said I don’t always buy everything there, but I mostly service my bike there because they have one of the best mechanic IMO in town. They’re also owned by a husband and wife, they are super friendly, takes their time to help you, and sometimes they will find a solutions that is charge free.
They carry custom bikes, as well as big brands, but I never seen them turned away a rusty commuter bikes that comes in the shop. And yes some of the people I know comes in with canyon and they’ll service anything they can.
With that said, I just build a new bike with them, I could’ve saved $500 by buying tons of stuff online and parting it my self. But they takes care of my bikes year round with my other bikes, and adjusting the little things that needs to be done. Plus I like the folks and the community there, so helping them is like helping my own friends and family.
On the last note, Francis Cade just came in to the shop few weeks ago and I was at work…