Not sure if this is OK to post here, mods remove if not.
I have an Ultimate AL SLX (the aluminium ultimate). They’ve stopped making them, but they are a wickedly good bike. Will be moving it on as a frameset - I need something more relaxed for my back and neck. It’s in mint condition. If anyone is interested please let me know.
Ad is here:
Note advertised price is negotiable and is in AUD - convert to your own currency. Happy to ship pretty much anywhere, shouldn’t be too expensive.
Hah, had exactly this last week. CP10 over the H36, right? I also had to request the little rubber grommet that fits into the seat bolt.
Additionally, I had reported that the front brake needed bleeding: they offered me some money towards the cost of getting that serviced, but I had just ordered a bleed kit…
I bought a Canyon Roadlite CF 7.0 on 4/6/20. Sales experience was excellent. Ever since then it has been a nightmare. Shipment showed was on one tracking number and FedEx didn’t show they even had it. Canyon’s response time to inquiries is absolutely one of the worst I’ve ever experienced. Bike finally showed up under a different tracking number without any communication from Canyon.
Fast forward to 7/8/20, on an afternoon ride, the derailleur hanger snaps, chain snaps, throws the derailleur into the rear wheel bending the spokes. Called Canyon for support. Received an email quickly on 7/9/20 from Olivier asking for explanation of what happened and pictures. I promptly responded with all requested information and received a confirmation email later on 7/9/20 that level 2 tech team would respond within 2-4 days.
It is now 7/17/20 and I have no response from Canyon. I have called twice to follow up and also wrote a follow up email on 7/16/20 with no response. I am a District Manager for a multi-billion dollar company and would expect if I treated my customers this way they would look to bring their business elsewhere as that is what I have already done.
I bought a backup bike from a LBS 2 days ago and will not ever do business with Canyon again.
Bought a Trek Madone 9.5 from a local BS, was a awful experiance (will never buy a Trek again either) when the bike was of being looked at again, I decided to replace it with a Canyon Aeroad, experiance was night and day, now have two Canyons, looking at third, and no Trek’s
Once the bike leaves Canyon, it’s not really their fault that you had weird tracking issues. That’s on FedEx. What exactly do you want Canyon to do about that?
Not to say you aren’t having a bad experience, but you contacted them right before a weekend, it’s now only a week later. There’s a pandemic, the entire bike industry has been flooded with people buying bikes, probably breaking their bikes, unable to fix their bikes, and complaining about it all to customer support. For somebody working for a multi-billion dollar company, I’d expect you’d be able to understand that this probably doesn’t reach the ‘go online and complain about the company’ level.
I bought an Endurace cf from canyon in 2017. Service and comms was excellent. The bike is outstanding. I just wish I was 
I get your point, but when you say you will respond within 2-4 days, you do that. Even if it’s just a letter saying “we’re sorry, but times are tough and we need a few more days”
Sorry man, but people need to be realistic and stop crying about every inconvenience in public forums. The fact that it is “2 - 4 days” and not “37 hours” is because they don’t know when they can yet you a response, it’s a an estimated period in an automated message from when the world was normal. I bet they answer some same day and next day. Likewise, they will answer some beyond the 4th day. And if there was ever a time where businesses should be granted some leeway for delays, it’s right now. Maybe their customer support is dealing with health issues god forbid. Maybe some of the support managers are dealing with family members that are ill or have turned into teachers and nannies. Or, likely, the bike industry is just getting slammed by demand right now and they are overwhelmed.
And if all of that is simply unreasonable, then somebody needing that much coddling should not be buying direct to consumer from an international company. He created his account the just to post this. Complaining about this situation on a public forum is embarrassing. People need to get a grip.
I work in customer facing business to business transactions. I can assure you that businesses cancel major contracts and move to your competition if you can’t meet your customer promise. I agree that these are difficult times. That’s why communication is so important. You’re holding the buyer here to a strict communication standard by saying he’s not allowed to voice his complaint, but then giving communication leeway to the business that took his money and didn’t fulfill their promise.
(And yeah, I do agree, joining a TR forum just to complain about a company is odd)
Agree with you both (Pbase and dpressman31) - communication durning this time is key - even just to say you have been heard - will grant some patience.
Same as the Reynolds wheels warranty experience? - I am not a fan that its their first post on the forum.
This is the exact reason why I got worked up on this post. Perhaps anger misplaced, but it’s so easy for customers to give a company a bad review just because they’re being unreasonable. In the Reynolds case, the guy flat out didn’t read the warranty or bother to do any research before buying. If the others in that thread didn’t post the actual warranty information, people would read that and think Reynolds was being shady… He also never responded to anybody after posting his rant.
Oh well 
. Not trying to start an e-fight.
I don’t know, man, I think you are being a little hard on the original poster. For me, a potential Canyon customer, this is information — which is useful in decisions. And while you are saying “somebody needing that much coddling should not be buying direct to consumer from an international company” it might help me realize, hey, maybe I need this much coddling and I don’t want to go customer direct. Anyways, I am someone who is very interested in the experience of buying from Canyon and the plus and minuses of this process.
I am not on these forums much and so have only responded to my Reynolds Wheels warranty experience post now.
Just to be clear, I did do my research which is why I believed I was fully covered. In fairness, I should have checked the Hayes website but it is rather unexpected that Reynolds would implement a comprehensive warranty to match the likes of Enve to much public fanfare, even going so far as to release a video in response to Singletrack World’s article on the top 10 best wheel warranties in order to bump up their ranking, only to quietly remove this warranty less than 2 years later. The cynic in me thinks this was only ever a publicity stunt.
In my opinion they have been shady. At the very least, they believe less in their wheels than they did 2 years ago.
My slamming of Canyon was not fair and was out of a place of frustration. They did try to assist and tried twice to get Reynolds to reconsider without success before offering to replace the spokes and rim at cost with no labour or shipping costs which I appreciate. This experience would not deter me from buying a Canyon again. In fact, having just seen the price of the new Tarmac SL7, my next road bike will likely be a Canyon.
If it takes me awhile to response to any further comments, I’m not ignoring anyone 
Grail CF SL 7 love it. Wife Grail CF SL 8 loves it. See who runs this outfit 
Did you ever get this situation resolved with Canyon?
Were you shifting when this happened? If so, front, back, both? From which gear to which gear?
The most common cause of a hanger breaking on the road is a badly adjusted upper limit screw on the rear derailleur, letting the derailleur shift into the spokes. Second most common is the chain jamming in the front during a shift, pulling the rear derailleur all the way forward. Third is a badly inserted chain pin that ends up sticking out and jams in the rear derailleur pulley plates, with any pedaling effort resulting in the derailleur being pulled off.
The “throws the derailleur into the rear wheel bending the spokes” part is usually associated with the first of these possibilities, although it can happen as a result of the other two. The broken chain says chain pin issue, but could have resulted from the other 2 possibilities if you were pedaling hard at that time. By inspecting the bike post-incident (where did the chain land? Which gear is selected by the shifter?) and by noting which shifts were being done at the time, one can usually tell the cause.
Of course I’m assuming there was no bike-dropped-hanger-bent-hanger-unbent incident prior to this, right?
I’ve been very happy with my CF SL Endurace 8 since I got it in either 2017 or 18. Zero problems and my LBS installed a power meter for me and did a setup.
This happened to me when a sram quick link failed. The busted section of link jammed in the rear derailleur, and the next pedal stroke snapped the hanger ect. Seems like a chain issue is likely to be the culprit.
The combo of chain and hanger broken does point in that direction. But it’s hard to confirm without any other data.
The Stages L/R one.