Cant import past rides

hey guys, anyone having this issue?

It has been happening to me lately.
I try to import files from Strava. in both .gpx or fit files, and get the same error
Sometimes, it just fails to upload, and sometimes it starts to analyse, and then the error shows up

any help? thanx

Have you contacted support@trainerroad.com for help?

That is the best practice for issues like this.

thanx.
will do right away