I’ve been trying to unload a couple of bikes and haven’t had any luck on FB marketplace or eBay, and I’m not quite willing to swallow The Pro’s Closet’s lowball offer. Anyone tried Buycycle? It seems fairly new, but wondering if anyone has any experience?
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I haven’t but I did sell a lot on the dutch 2nd hand market for good prices. My advice is to be patient, do not accept the first offer, sometimes it can take months and my 2nd tip is to sell the cheapest working configuration possible, sell premium expensive premium parts separately
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Hey, It seems they have just launched in the US. I landed on their platform via a Google ad as I had never heard of the platform either. I actually found the exact bike I have been looking for on their platform. It got shipped from Europe, and they took care of everything. The waiting time was a bit longer than a week but I guess that’s only fair if it’s shipped all the way from Europe. A nice little bonus is that they currently have a promo going on where the first 100 bikes are shipped for free… Overall, I have nothing to complain about and will definitely try to sell a bike on their platform as well at some point in the future. Hope this helps.
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do you have to pay import fees if it’s coming to the US From Europe?
I looked on Buycycle for “colnago” and only saw a bunch of full MSRP ads from dealers. Otherwise, nothing.
The reality is that the bicycle market has turned from a seller’s market to a buyer’s market. All the covid cyclists have gotten out and their bikes keep coming to market. Bicycle companies also overproduced post covid and now sales are everywhere.
It’s actually more normal that good used road bikes sell for < 50 cents on the dollar. In the past I scored amazing deals for 30 cents on the dollar. Like 2 year old mint condition bikes that were $9K builds for $3k. That is the normal bicycle market.
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Interesting
what bike did you get? Would mind sharing the price you paid for it? Would be great if you could share some pictures so people can see the condition the bike is.
Thanks!
I actually uploaded a bike there a week ago and they don’t charge a seller fee in the US as of now. That will change in the future but I called their support, who confirmed that uploading a bike is always free and the for the first few months they will not charge a fee for selling a bike, either.
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I suspect the 2.5% fee is to help cover the credit card fees, but that is just a guess.
Yes, you do, which makes sense of course. Have you heard of a website where this wasn’t the case? In that case let me know haha
Personally, I’m happy to the pay the import duties if it means ifnding a bike at a good price (and of course in good condition)
I would say it is immaterial…the only thing that is relevant (to you) is whether you feel you are getting a fair price for your bike and if the fees are reasonable. How much they charge in fees / markups after that doesn’t really matter.
many years ago, our CEO was all bent out of shape by the margin that one of our customers was making on one of our products, while we were barely breaking even 9adn their margin was obscene…close to 80%!). He kept insisting it wasn’t “fair”, but as I told him (and similar to the above) that “fair” didn’t matter. The only thing that mattered was what the competition was willing to charge the customer for a similar product and if we could accept such a pricing structure. What the customer ultimately resold the device for was not a factor in the equation. 
As for Buycycle, I would say that a 3.5% fee base don the selling price is pretty reasonable…IIRC, the last time I sold a bike on eBay, it was ~10%.
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Sounds like a win-win for you and the buyer…Awesome!
the fact that Buycycle lost out because of their fees is not your issue or the buyers, IMO.
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I’m one of the ppl who is simply looking at the overall buy price. I bought an Ebike that I’ve lusted over for a year and a half. I should receive it in a few weeks. The only downside is the wait to get the bike. However, I can’t really complain, since I got a good deal on a bike I really want! I added a fee for Buycycle to clean up and service the bike b4 shipping to me.
I have used buycycle as a seller and it has been a terrible experience. There have been issues with every step in this process! I will begin with the packaging materials. I ordered the buycycle packing material and I received an incomplete box. The box DID NOT include any material to wrap the tubes of the bike, did not include a box for the accessories, and one of the cardboard sent for the wheels did not have the required hole for the rear cog of the wheel. So, I had to go out and buy a small box for the accessories, buy bubble wrap, and I had to literally cut a hole myself so the rear cog would fit in the wheel cover. Then the next issue was with the shipping label. They sent me a shipping label. Then, 2 days later I got an email stating that the system duplicated the label and I had to print and attach a new label. Now we come to the pickup day. I took the day off work and waited all day. No UPS driver was showing up. I then spent over an hour on the phone with UPS and had to finally demand to speak with a supervisor. They finally sent a message to the driver and he showed up very late in the afternoon (5pm). So, I confirm the pickup, and the message on the app states “now you can relax…” Well, that is not the case because I clicked on track package on the app and it took me to the site where the tracking number shown did not match the tracking number on the shipping label. Then this morning I went to the app to check the status and it now states that the pickup was unsuccessful when in fact it was successful. This has been the worst experience I have had with any company. To compound these issues there is no customer service phone number to call. I have to send separate messages every time there’s an issue and wait 2 days to get a response. This has truly been one of the worst and most stressful experiences I have ever had dealing with a company. It is disheartening!
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I just had a similar experience. Stuff was missing from the packing kit. The kit does not match the video instructions. Tried to contact support, they said they would respond in 3 business days but the pickup was for the next day. I had to purchase additional materials to wrap the frame. And I had to cut my own replacements for pieces missing from the kit. I finished about an hour before the scheduled pickup. Support did eventually respond and said sorry, they changed packing kit providers and have not yet updated instructions. I don’t think the new kit is anywhere as good as something like the one provided by BikeFlights. I would be hesitant buying through them unless I know the seller is competent at packing and would be using something better than their packing kit. I did like their site as far as posting the listing and I thought other parts of the sale worked well.
That’s unfortunate. I sold a bike through BuyCycle last summer and the packing kit provided was really good. It took a few minutes to figure out how to put it together, but then it was great. My experience in general was great as a seller. I had to clarify two things with service and one thing with the pickup driver, but it worked really well overall for me.
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Yeah, I hope they sort out the packing materials problem. And I think they need faster responses from support. Otherwise I thought it worked great.
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I sold a component a month ago. Or buycycle sold my component. I haven’t received any money and customer support won’t respond. All my data is filled out correctly and the sold item is marked as delivered. When I hit the “get paid/access payment” button the site updates and nothing happens.
For me, buycycle has just been a total scam.
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Nicleza
I sold a component a month ago. Or buycycle sold my component. I haven’t received any money and customer support won’t respond. All my data is filled out correctly and the sold item is marked as delivered. When I hit the “get paid/access payment” button the site updates and nothing happens.
For me, buycycle has just been a total scam.
Hey Nicleza,
genuinely sorry to hear about that, sounds like in the verification process there might have been an issue, but this can be resolved quickly. Please reach out to us via our contact form if the issue is still persisting.
Best, Boris
Hey oldmanwarrior,
I’m genuinely sorry to hear about these issues you faced with selling your bike, this is far from the experience we want to offer our customers.
While this was an edge case, it doesn’t take away any urgency from it. Please make sure to reach out to our customer support via our contact form in case there is still something left we can do to resolve this. I also fully understand you not being open to give us another chance to show you that this was nothing like the usual experience with our marketplace. But if you ever do, feel free to reach out anytime and ask for Boris, and I will follow up personally with any question you have got.
Yes, things can go wrong, and as a young company we learn every day. But this is not an excuse. You sold your bike with us and trusted us with it, so it is on us to provide you with a positive experience, which we did not manage to do in your case. For that, in the name of my whole team, I want to apologize again. We will make sure this does not repeat itself.
All the best,
Boris
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SCAM SCAM SCAM. No customer service. Absolute idiots. I previously sold two bikes without issue on the site and recently sold a much less valuable third. The buyer claimed shipping damage (bent derailleur) but in his report alleges that the damage occurred after he had built AND RIDDEN the bike. Anyone who knows bikes would have noticed a bent derailleur immediately and reported it. He clearly crashed or did not build the bike correctly and is trying to recover money. They have still not resolved the issue and it has been nearly a month and they are withholding payment (about $2000).