Are you in Ontario? How much duty and tax were you charged if any? I’m looking to order a De Rosa bike from them but I’m scared I get charged a crazy amount of money when it arrives in Canada.
Had several things from them in the last month. No issues at all. But then I am in the Uk… 
thought i share some thought on merlincycle due to a unfortunate warranty claim on my crack bb
got my Bike from Merlin cycle…
in May this year. found some crack on my bottom bracket area send lots of email n photo to Merlincycle and Ridley. Ridley and Merlincycle suggested to me to send it back. Due to covid19 situation, Normal postage was not avail due to the bulky item. Had to arrange UPS and pay a hefty XXX amount to send it back. Merlin got it in June. and i thought okie. should be fast and on 30th June mention that they will file a warranty claim with Ridley and waiting for the action. Okie. that was fast… WRONG. nothing happen and I email merlin and they said, Ridley on Summer break. only back in Aug so they cant do anything. so I didn’t have a choice but to wait for JULY to end and Aug to arrive. Aug arrives and they mention they will work on in asap… I believe Merlincycle.
a few email was send to them but didnt reply but i didnt bother with it. thinking maybe they waiting for the new frame. Sept came. i email Merlincycle check the status… my god. NOTHING WAS DONE. . and they were saying. they were waiting for Ridley to arrange pickup… i email Ridley. and they said. they were waiting for Merlin to send… . 40 over email was send back n forth during this period. 2 weeks ago… Merlin said they will arrange to send it out … so I email them end of last week. and today. i got an email… It not being send out yet… reason … waiting to arrange with Ridley to arrange for be pick up… oh my god… how many times can these excuses be used.
i quote the email from merlin"
This is now being dealt with by our Warranty manger and his opposite number at Ridley, as far as I am aware we are just awaiting for them to arrange the collection still unfortunately, we will let you know as soon as it has been uplifted."
i honestly dont know who is causing the delay… Merlin said waiting for Ridley to pick it up. Ridley said. they are waiting for Merlin to send the frame.so from May till date. I have no bike… so for 3 month nothing happen. and if i know they will be so slow. i would have opt for cheaper international shipping.
Is Merlin generally considered be a legit seller? They advertise some competitive prices and the USD exchange rate helps right now, anyone have personal experience?
I’ve bought from them before and it worked out and I live in the US, but I’ve heard some horror stories. I don’t think they are completely trustworthy.
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Ok, looking more here and also at reviews elsewhere. Sounds like you are ok as long as there are no issues with the product or shipping but on your own if something happens 
Per the link, I merged your post under the existing one on the same topic.
I ordered from them many times without incident. When I order from overseas sellers, I just tend to order things that aren’t fragile and that can’t break in transit.
I’ve ordered from Merlin many times and had no issues. They are one of my trusted sites along with Sigma Sports, Wiggle etc. Usually speedy delivery too. They tend to be competitive on components, tyres, accessories. I am based in the UK though if that makes a difference.
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Yes. At least back when I order a 10 speed crank and two of their bibs back in 2016. Shipped to US no issues.
I’ve bought a lot from Merlin and my friends too…no issues. Have avoided duty charges too.
I think components are restricted now though (for shipping to canada)
I bought some 105-7000 shifters back in the Fall. I think Merlin didn’t get hit with the same restrictions that Chainreaction did unless something changed recently.
ordered from them in the past, no issues. I think under 800$, no import charges. last order was on black friday, ultegra R8000 groupset… arrived the following week.
I ordered a frameset from them in the middle of the pandemic. It took them about six weeks to ship the frame, with them claiming they were waiting for a part. Given the situation with parts shortages at that time, I gave them the benefit of the doubt, and I wasn’t in any particular hurry for the frame anyway. I would definitely say their communication could have been much better - updates were only given when requested, they claimed make I had been sent which I never received, etc.
I’m very happy with the frame though, even though I did get stung with import duty here in Japan.
They’re good value, and I would certainly use them again, even given the issues I had.
I’ve ordered a few parts from them without any problems.
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ive been to the physical shop in Chorley, UK to return some mavic wheels that had a dodgy brake surface, no issues whatsoever. that was a few years ago now.
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I’ve bought from them heaps of times during the COVID age as they seemed to be the only player around with shimano mtb stock.
Nothing but awesome experiences. Shipping to the USA is cheap and quick.
big thumbs up from me. My only note would be they sell OEM parts, not aftermarket. So you’ll find a few things:
- Wheels (like DT Swiss) won’t come with the usual adapters. The aftermarket ones come with 6-bolt disc and sometimes a different freehub, the OEM ones just what’s listed.
- Road shifters - UK style brake front/rear left/right, so you may need to swap hoses and re-bleed.