I’ve now had a Core for the last week. Dead silent and works like a charm. Serial in week 44 so fingers crossed everything is fine for the foreseeable future.
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Did send back my Kickr to Wahoo and will get a new one the next days. Support was verry helpfull and friendly but Im through with the Kickr and will sell it. I need something where Im not Beta Tester and did order a Neo 1 for 900 bucks in sale. Whish you good luck with your Kickr, really sad how such a good product could be ruined by Bad quality.
I’ve been following this thread as it started right about the time I bought my Kickr Core. I sold my 2016 Kickr for the silent version as I live in an apartment.
Everything was going great, I love the core, until Saturday when I went to do a ride and my Kickr was providing no resistance.
I called support and said I bought my core in November, I couldn’t have been on the phone for more than 2 minutes and the agent was like oh we’ll do a warranty replacement. So clearly they know that Kickrs sent out during a certain timeframe may have defects.
The only saving grace is I have the flu, so I’ve had to postpone training. I guess there is a good time to get sick hahaha.
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Just for clarity, are we saying a good unit should take c. 20 seconds for a spin down, and c. 10 seconds if something is amiss?
I don’t think that’s the case. It completely depends on belt tension which can change with usage or over time even after belt replacement.
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Ray Maker had some discussion with the Wahoo president/CEO.
"I did indeed get a chance to to chat with the CEO, Chip Hawkins, about the issues with the KICKR 18 and KICKR CORE.
While I had hoped to film a short interview/explainer bit with him, that didn’t quite happen. Instead, he’s committed to posting a detailed response here on the issues they’ve had from a technical/etc standpoint. For those that have followed past Chip postings, you know they tend to be pretty straight shooting.
I believe he flew back last night from CES, so I’ll give him a day or two.
However, the 3% figure is pretty much correct. What’s incorrect is everybody’s assumption (including mine) on just how many units are out there (I was waaaaay under, but obviously can’t detail the exact units shipped). Also incorrect was that it was a manufacturing facilities error, instead, a design error (well, two errors). I’ll let him detail it all out (mostly, since that’ll sorta force his hand on posting, rather than me doing it). And I suspect once he details the specific issues they’ve had from a technical standpoint, the light bulb will click a bit as to why it seems kinda random and why it could all of a sudden happen (and what they’ve done/doing about it).
Again, not trying to sidestep the technical explainers, but really just trying to bend Wahoo’s hand a bit on posting in their own voice, rather than mine."
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I am now having a loud, deep sounding clicking, I thought it may be the bb on my Tarmac, changed to my cross bike and the noise is still there. I have had for 8 weeks, 3 trainer rides a week.
Support ticket in.
Where do these parts go? I am still trying to determine if this is my problem. I had knocking, almost like a skipping chain without the skipping, not the clicking sound in the fly wheel I have seen on some YouTube videos. I think I have isolated the noise to the large metal belt wheel. If I grab it and move it either way quickly and with force, there is a knock, like it is a little loose, but only in the direction that it turns, not side to side. I left a message for service today but haven’t heard back yet. Can someone post a video of the problem that the “fix kit” is supposed to solve?
Your best course of action is to raise a ticket with Wahoo. In addition, you can also post in the Wahoo Facebook group and get good responses.
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My Kickr 18 just started acting up. I have one of the early serial number units but it had been good for the first 52 TR workouts (+ 2 ramp tests). Last workout I thought I felt an unusual vibration through the pedals. Today it was very noisy and lots of vibration. I’m off to send an email to Wahoo support.
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Refreshingly open and honest
Would you describe the deep clicking, in other terms, as almost a thumping noise? I just got that starting this morning, with a slipping in resistance to match, on a Kickr18, week 34 unit
Edit: excuse the super loud drive train, I need to re-lube, but here is video of mine where you can hear a thump, thump, thump at a regular interval. iCloud
Mine sounded like a thumping and similar to a bottom bracket going out or loose rear wheel. I switched bikes and it was not the bb. It happens at the end of my rides, sometimes if I smooth out my pedal stroke and ease up I could get it to stop.
I submitted a support ticket and received my part last night to repair it myself.
I got a Kickr Core for Christmas and have been using it since then with no issues.
Gotcha. Hopefully they can resolve this quickly for me.
Loved my first five workouts on my Core. Got on there today, and it won’t receive power or speed. Erg mode doesn’t work. Resistance mode doesn’t work. Powermatch doesn’t work. Using the Core power doesn’t work. Basically I can spin the flywheel with zero resistance, good for about 60 watts… awesome.
Seems like it’s exactly what they’re talking about with the speed sensor frying. We’ll see if they do right by me… I was enjoying my Core until today.
My Kickr died earlier this week. Fried speed sensor. Tickets in, we’ll see how long it takes to get a replacement.
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I really don’t want to swap back to my wheel and Fluid2, not sure I can wait five days for a replacement or something…
I‘m currently on my third Kickr 2018 and having a Neo in backhand in case of having issues again. Currently everything is okay, have got the first 500 km on the machine and its all silent and smoth. It also seems to me that they have done several updates on the hardware, pressing thumbs that everything will stay like it is. Support was very helpful, took 4 days and i got a new Kickr
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