What type of support should we expect from Wahoo

We have a new Kickr Core that failed within the first 2 weeks. We have been told it is a known problem and now they will not return our emails, calls nor update the ticket that was submitted. The bike shop told us that Kickr wants to handle the problems but they are not so we are just going to return it to the bike shop it is within the first 30 days since purchase and they know they are selling bad equipment. Is this how they normally do business. We purchased 2 of them and probably should return both (one is working).

2 posts were merged into an existing topic: Anybody have a Wahoo Kickr 2018 that DOES NOT have any issues?