I recently started a thread because my 1x mountain bike’s Quarq PM was 6-7% higher than the reading from my 2018 KICKR. After emailing Wahoo’s dealer support (I’m a dealer) and also the regular customer support, the reply I received was a cut and paste with information and graphs detailing why this may be acceptable. My takeaway was that Wahoo has taken a great deal of time to package a message that attempts to take the onus of responsibility for these types of situations off of their shoulders and place them onto the shoulders of consumers.
DCRAINMAKER has at times spoken to the point that it is not acceptable for a trainer to just be precise, rather it needs to be precise and accurate because many athletes have multiple bikes in use. I rotate between three bikes on my trainer, two of which have power meters, and one that does not. I’m well aware of PowerMatch on the TR platform and also that a power meter can be programmed to control a KICKR on any platform. However, I don’t think that someone should have to spend a chunk of change to have a power meter on a bike to quality check and control for a discrepancy in his/her trainer.
Is it acceptable for a trainer company to be accepting with these discrepancies?
Is it too much to ask that 300w is the same output on different bikes whether on a trainer or on the road/trail?
Are the above expectations unreal?
In closing, I’m not writing this to get at a specific company. I simply believe that the consumer should receive more out of a $1200 product.