Happy to explain, I’m TrainerRoad’s Community Manager, and part of my role is to update our athletes when feature requests are on the roadmap, what we’re working on, and to submit new feature requests to the team for consideration!
Apologies if my answer was terse and not satisfactory, my aim was to avoid discrediting your complaint by telling you why you shouldn’t feel the way you do. Rather, it felt more constructive to ensure that what we are working on really is big, as we’ve already confirmed in previous posts that this run/swim feature is on the roadmap.
Your feelings are totally merited if you don’t want to renew because we don’t have this feature in place yet, we’d be sad to see you go but would understand.
This feature is on our roadmap, so mentioning that again (including your request for timeline) would seem redundant, as we’ve mentioned it a few times previously:
I should take this opportunity to also discuss something important to keep in mind about feature releases: it’s challenging and labor-intensive for our team. Resolving each bug and issue presents another one, and we work very diligently to ensure features are released to be as effective and impactful as possible.
Again, we totally hear your frustration and wish that rolling out big features could happen more quickly, and wish that timelines could be more clearly defined for them.
We’re glad that this is on the roadmap though, as we know it will be a super valuable tool for our athletes! Cheers! 