New comment for the video from Hilko Schravenhoff:
“Just an update: There has been a sparepart made to service the NEO1/2 and the NEO2T better. Instructions can be found for NEO1/2 www.garmin.com/S11-04001-79 and the NEO2T www.garmin.com/S11-04001-80 . The item will be made available soon on the Garmin website → item S11-04001-80 (for the NEO2T). Prices of the NEO extractor tool will be corrected (USA is corrected and other countries will follow up). Generally all countries service items are being checked for sparepart availability so Garmin can service Tacx customers better.”
Links not working at the moment…