If I mailed Support about an issue, should I expect an auto-reply from a ticketing system etc? Asking because I mailed a couple of days ago and haven’t heard anything back … so wondering if the mail got lost.
I generally receive a confirmation with other info very shortly after sending my email.
Are you certain you had the correct address entered?
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OPE! Yeah Chad is correct, you should double check that you sent it. I dont see a support ticket from you currently!
Apologies for the confusion, try again and the team will help you out!
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Thx - I did have the correct email address … have re-sent.
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Still didn’t hear anything back - I’ll try from a different email address. It’s odd, because I’ve raised tickets from that email before without issues…
I’ll get a support team member to reach out to you! Hold tight, sorry for the trouble.
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