Anyone have experience with the Specialized frame warranty? I was cleaning my Tarmac today and noticed the seatstay is cracked. Of course I can’t find the receipt (the bike is 10 years old) and the place that sold it no longer sells Specialized. Am I out of luck?
are there any specialized dealers in town? Ive had 2 separate occasions that I needed a warranty itemfrom a shop that was closed, and another local shop acquired their sales history and was able to print me a receipt
There’s a few around and I’ve got a call in to the original shop (still exists, just doesn’t sell Specialized).
I had a frame warrantied a few years ago, but they did insist on a proof of purchase. Doesn’t need to be a receipt though…
This might not apply to a bike that is 10 years old but the serial number could be helpful.
You will need the bike’s serial number, which is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”
Thanks. The top tube sticker has been damaged for a while and the sticker on the front of the BB was not the serial number; I didn’t think to check the one directly under the BB, which is correct. I probably registered the bike back then.
Proof of purchase is kinda a funny one…
A few years ago, I cracked a frame and didnt have the receipt anymore. They wanted me to prove I didnt just buy the bike for the purpose of warranty. I had a picture of me riding that bike in a race back in college, with the year of the race on my race number, which was a year after the frame was mfg’d. They covered it!