Thanks for the reply, it has been the most frustrating experience. No-one, including Hayes/Reynolds and their distributors, seem to either know and/or honour their own warranty.
It is also disappointing that Canyon also don’t understand the warranties that come with components, even thought they have support links to the main manufacturers on their website (DT Swiss, Fox etc). Even though it is not their warranty, I would have hoped for some assistance from them.
Lesson learnt, I won’t touch Reynolds with a 10 foot pole in future and while Canyon works out for some people, I’ll stick to buying LBS bikes in future. When the derailleur cable was too long and scratched my rim, Specialized sent a voucher for a replacement rim without question. They pick up responsibility when it’s not necessarily even their fault.