One day, the resistance during a session stopped working : I tried to perform a spindown but impossible. I’ve done all I could imagine, change the plug, reset ipad network settings, uninstall and reinstall the bluetooth and the sensor but it doesn’t change anything, when I try to perform the spindown I stay at 0,0 km which means I can’t train since there is no more resistance on the bike.
The bluetooth connexion works, at least the ipad recognizes the Kickr, and is telling me it’s connected to it. I’ve try on my iphone, the same : bluetooth connexion works but still no resistance. I’ve try on Zwift, sensor is recognized but no resistance…
Does anyone had that problem, and knows what to do to ride it again or does it simply means the Kickr is dead ?
It’s actually the 3 Wahoo Kickr trainer that stops working in 7 months. I have contacted Wahoo but they don’t care at all : they don’t try to helo or solve the problem, all they keep saying is get a exchange or a refund if you are unhappy…
Hi, as I said wahoo never tried to solve my problem : they’re always saying the same answer exchange it or have a refund. Or they also try to blame my bluetooth but since my bluetooth has no issue and the kickr is detected by my iphone and my ipad…
My problem is that it’s the 3 kickr that’s not working in 7 months and everytime it takes from 3 to 6 weeks the time they received the damaged one and send me another one so honestly it’s impossible to have a decent training plan with those issues and it’s frustrating.
Yes for sure, but I wish wahoo would help me at least a little bit… but the after-sales and customer support are so bad : “we’ve got your money, so why should we care” that’s their philosophy.
Plus, we are in lockdown for the last 3 weeks and wahoo don’t want to pickup the trainer at home I have to drop it somewhere… so I might not get any refund for a while, and any training for 2 or 3 months neither because of them…
Well the 3 times I had issue they never even tried to solve the problem : their answer was always direclty the same : exchange it… so if it’s not their philosophy they’re working hard to it becomes them.
What can I say, I had to interrupt my training because of them. Just think there is an issue/a factory error with their kickr but well they produce them so they are gone to sell them anyway… this time it’s even better : they propose me to exchange not for a new one but for a refurb one and they have to no shame to propose me that. You pay for a new one that don’t work and you get a refurb one !
For Wahoo, it’s more efficient to swap a unit, and in most cases it’s better/quicker for the customer
In your case, this is apparently not the case, due to either bad luck or maybe some environmental factor.
Maybe the first 1 or 2 units did had factory defects (the initial batches indeed had issues) if this unit is more recent, it might just be bad luck for this one…
So you are done with wahoo, that’s fine, if they commit on a refund, just order another trainer, continue training and sent this one back and collect the refund. Don’t make it difficult for yourself and just find a solution that you are happy with and wahoo can cooperate with
What do you mean ? I’m trying to find help, and you seems to be quite agressive with me if I’m right.
To answer your question : it’s from a reseller but the reseller told me to deal with wahoo since they don’t have any expertise in mechanical or electronic issue, and they are just selling the home trainer
Hi,
I have had similar issues with them. I’m now onto my third Kickr Core. The first two have both started screeching after about 2 weeks. They just offer to replace them and it’s a massive hassle and as mentioned it’s impossible to do proper training plan as you have to be without a trainer for 10 days every 3 weeks.
My core works fine mechanically, but the cadence will randomly drop out and cut by about 50% on the display, so if I’m doing 90rpm, I see 45.
I thought maybe it would help to update firmware or perform maintenance, but when I downloaded the Wahoo utility app, the utility won’t even recognize my core which is less than a year old. I checked the Wahoo website and they haven’t updated the firmware since September or October 2019. What are they doing over there at Wahoo? Seems like they just don’t care.
I have Neo 2T for 11 months aaaaand it started overheating and loose resistance))) Dealing with Garmin now, let see how they will manage the issue. Weird…
Personally, I would not recommend a Kick’r Core. I’m now on my 3rd one. Wahoo has been very good about replacing them, but it has generally taken a week and a half from the time I contact them about the problem to the date when I actually have a replacement trainer in place to train on again. The periodic and unplanned set backs in structured training are frustrating. The latest replacement I received from them was obviously well used and “reconditioned”, as it had a number of scratches and scuffs right out of the box. Given the history of problems I and many others have had with the Kick’r Core, I don’t have any real expectation that this one will last long either. I have asked Wahoo to give me credit towards a new model instead of simply sending another reconditioned Kick’r Core that seems doomed to fail, but they will not do that. It feels like Wahoo is set on continuing to patch up old trainers to send out as warranty replacements until their customers finally just give up. There is a part of me that simply wants to sell this latest one they sent me and move on to something else. However, I don’t feel comfortable selling something to someone else when I don’t have any confidence it will function very long.