I have Neo 2T for 11 months aaaaand it started overheating and loose resistance))) Dealing with Garmin now, let see how they will manage the issue. Weird…
Personally, I would not recommend a Kick’r Core. I’m now on my 3rd one. Wahoo has been very good about replacing them, but it has generally taken a week and a half from the time I contact them about the problem to the date when I actually have a replacement trainer in place to train on again. The periodic and unplanned set backs in structured training are frustrating. The latest replacement I received from them was obviously well used and “reconditioned”, as it had a number of scratches and scuffs right out of the box. Given the history of problems I and many others have had with the Kick’r Core, I don’t have any real expectation that this one will last long either. I have asked Wahoo to give me credit towards a new model instead of simply sending another reconditioned Kick’r Core that seems doomed to fail, but they will not do that. It feels like Wahoo is set on continuing to patch up old trainers to send out as warranty replacements until their customers finally just give up. There is a part of me that simply wants to sell this latest one they sent me and move on to something else. However, I don’t feel comfortable selling something to someone else when I don’t have any confidence it will function very long.
Hmmm… 3rd kickr core seems to be the common dominator.
I also had my Core replaced 2 times - straight out of the box.
The costumer service was good and quick but I had to walk (I don’t have a car) the package almost a mile to the drop off place, which was a workout just by it self.
I felt betrayed because I’m paying premium for something that doesn’t work right out of the box and is replaced by a refurbished one - that’s fraud… and they have a dedicated website to sell them for less money.
This refurbished one seems to be working for now (since Nov 2019) and hopefully it stays that way. I had other annoyances with Wahoo in the past making this purchase probably my last interaction with them.
Yup another (un)satisfied client!