Hi. I’ve just bought an Elite Directo XR. I have a Scott Addict 2020 which has a thru axel size 12x142. I am trying to use spacer F which is provided with the trainer on the same side as the cassette. I seem to have an issue whereby the spacer won’t screw all the way in which then doesn’t allow the axel to screw into the spacer. So should the spacer screw all the way In - I have seen a YouTube that suggests it should screw all the way and then be loose. It appears as though the tube in the trainer might be incorrectly installed by the manufacturer.
Any help appreciated as I have spent hours trying to find a fix.