Completed workout not checked as completed

Greetings. TR has been great in helping me stay consistent and great to track my workout. However I have experienced around 2-3 times where despite I completed my workout, it is not registered as completed. Im using windows 10 apps for TR. It may be some minor thing but i really need to track everything as to prevent over-training etc2(Im an ED Doc, Ive experience overtrain before because of poor tracking and my fitness drops by 20-30%). Has anyone find any fix? how to retrieve the lost workout? my internet connection is great and ive been trying to refresh everything but unfortunately it doesnt work. Any ideas ?

Best to contact directly for issues like this.