Accidentally Deleted TR Account

TrainerRoad Software
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I signed back up to TR excited to try the new AI functionality.

My initial aiFTP was weird, so I decided to keep an open mind and start fresh like a new user in case anything from my history was causing issues. I couldn’t see how to do that, so I selected delete account.

This seemed to be a mistake on my part, as now I could not log in at all. I signed up again, but was surprised to see that I was charged again for the subscription. So now I have paid my sub twice.

It gets worse… the next day I cannot log in at all, as TR says no account exists for my email. So I have paid for 2 lots of subscriptions and don’t have an account!

Now I appreciate delete account was probably the wrong button to press… but I contacted TR support on Sunday to rectify.

It’s now the end of Wednesday and no reply from support. I have paid for 2 subs and have no account and would expect at least a response that they are working on it within 3 full working days.

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Hey there,

We’ve been busy! :sweat_smile:

I can’t find any TR account that’s associated with the email address you’re using on the forum or your forum username.

What is the username of the TrainerRoad account you created? Do you know what your old username was? I’d be happy to dig into this once I have that info!

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DM incoming

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Me too! After some hiccups, things seem to be going in the right direction. I’m being patient. I didn’t consider deleting any of my data or account because I figured that was reality and AI should be able to deal with it. TR support has be great and I’m sure they’ll get you sorted.

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