I have a Neo and don’t have any complaints about mine. The first one I bought was damaged in shipping (the box had a huge gash along the side) and the online retailer I bought it from replaced it with no issues. Since then it’s been smooth sailing.
I chose the Neo because I lived in an apartment at the time and wanted the quietest possible trainer. I also wanted to be able to train in the same room as my GF while we watched TV at night. Never do Zwift so the road feel stuff never really made much of a difference to me, but I could see how it would be fun to have. The power meter accuracy and not needing calibration were definitely added bonuses.
These trainers can last a long time, so I didn’t try to get too caught up on a couple hundred dollars either way. I’m pretty sure the Friction Facts guy has put literally over a million miles on his Neo and it still works.
However, if I had to make the same decision today I would look a lot closer at the new, quieter KICKR models.