Citing Drew Epstein (who has always good advice on the Neo) from here:
Drew Epstein:
"It hasn’t, and can’t be “fixed” because it isn’t a defect.
With other trainers, you’re pushing against physical friction: a belt tensioning through a series of pullies rotating a flywheel. Those things prevent you from accelerating your cadence. You physically can’t do it unless the belt slips.
With Neo, you’re pushing against magnetic resistance, which has a maximum torque of 85Nm, and which slips if you go above that because it has no choice. There is no friction to prevent it.
The way to eliminate the issue: smooth pedaling. If you’re going up a very steep incline, keep on your cadence. If you try to jump from 60 rpm to 90 rpm on a 15% slope, you’re going to surpass the torque limit.
Given how little of the ridable virtual universe is subject to this problem, and how easily it can be managed with smooth pedaling… there is nothing to see here, honestly.
Note, this doesn’t happen in a flat out sprint while you’re already rolling. It really only happens at low speed and high torque with rapid cadence change. This is the tradeoff for everything else Neo can do."