Purchased my Neo2 in Dec’19 and still doing fine. I hope I didn’t just jinx it. 
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I bought a 1st Gen Tacx Neo in mid-2016 so eight years ago. It’s still going strong, though I wore out the original freehub body at one point and had to replace it.
According to Garmin Connect I have used it for 2,580 activities and covering 90,039.1km (not that distance covered is necessarily realistic).
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I have a Cyclops/Saris H2. Six years and over 16,000 miles with no issues. Smooth, flawless with great road feel. I would by another, but this one is built to last. Wahoo and Tacx are not the only trainer manufacturers you know.
I see you found that option in the survey 
Bought a NEO in March 2018 and still going strong, best thing Ive ever bought. One of the bolts on rear shroud sheered off/fell out, but hasnt hurt anything. Wont hesitate upgrading to Neo Bike when it eventually dies.
My wahoo core may have broke 4 years in, but wahoo was nice and warrantied it! Real,y cant beat them for taking care of customers.
I had a Kickr Core that I used for more than 2 years without problems.
I now have a Tacx Neo Bike and the experience is below the Wahoo. It often makes squeaky noises and the ERG mode is not nearly as smooth as the Wahoo. Works after 2 years as well though.
Given the chance for a new trainer or smart bike, I would get Wahoo.
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Adding notes as I am looking for a new trainer; my tacx neo 2018 version has trained me through 2.5 Ironmans using TrainerRoads high volume plans for sweet spot and triathlon. All my mileage\hours have been logged on Zwift which as of today totals 53500km\ 1600 hours to the nearest marker. What surprises me doing a general search is how short a life expectancy a lot of folks are getting out of their trainers. For £1k I would be expecting at least 5 years use which doesn’t seem to be the case anymore, I know I am resurrecting an old thread but would love to see more feedback on this subject.
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My OG Neo is still going strong too. I did add the Tacx Motion Plates last year and are really happy with those too
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I wanted to get a Kicker 10 years ago but wound up with a Saris Hammer. It’s still working good as new and power agrees very well with the PMs I’ve acquired since. It’s very solid in ERG mode. It’s the original version which generates a significant whine. Later H versions are much much quieter. List price back then was $1200 but lately I’ve seen the H3 for $350. They don’t have “race mode” and besides ANT+ only one BT connection. Check DCR for deets. If I was buying a trainer today, I don’t know if that’s what I’d get.
I bought a Neo 2T and after riding the hell out of it, saw a chunk of plastic shoot out from under it. (The base plastic was cracking) Tacx replaced it and after it happened again, sent me a new one with improved higher strength plastic and it’s been 100% since. I was so impressed with their quick and thorough response, I bought a Neo Smart Bike.
Same here
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My first direct drive trainer was a Neo 2. It read consistently ~10% higher than my Favero pedals. I won’t blame the trainer, but i had some back and fourth with Tacx about it and they ended up replacing it under warranty with a Neo 2T that was also 10% high vs the pedals. IIRC (5 years ago) there wasn’t a user serviceable way to derate the power to match the pedals and the pedals were my bible.
I ended up returning the 2T (props to REI return policy since they didn’t even stock the 2T) and buying a Kickr Core. It matched perfectly with the Faveros right out of the box. I’ve had the Kickr Core for ~5 years now with about 400 hours on it and its been flawless.
Tacx Neo bought in 2018, worked great until I sold it May 2022.
Purchased Tacx Neobike #1 April 22
Grinding noises meant it went back under warranty in September 2022
Replaced under warranty
Tacx Neobike #2 lasted until February 2024 followed by motor failure/heavy clunking
Replaced under warranty
Tacx Neobike #3 was the worst one, literally showing bearing failure out of the box
Replaced under warranty March 2024
Tacx Neobike #4 (I had stopped plugging it in by this point to reduce the amount of things to go wrong) wasnt bad, but come February 2025, it started showing “Critical 1002 - Cannot connect to handle bars”
Garmin replaced the bike power unit under warranty
Now on Tacx Neobike #5, I considered it a day and have joined the Wahoo KICKR family, so far so good.
I setup Neobike #5 (original handlebars & new power unit) to check working, take pictures & sell on… no suprise it still doesnt work as the handlebars are the failure point as I told Garmin support they could be (the error states this)
Garmin agree to ship out new handlebars but fail to mention they dont have any stock and hope to get some in end of April/May.
So weve got a 65kg brick in our living room, but ce la vie, atleast I was far enough ahead to buy a new trainer.
Moral of the story, do NOT buy a Tacx Neobike. They are absolute garbage.
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Happy cake day!
I’m curious. Did you buy the KICKR Bike? Or just go back to a trainer?
And Happy cake day to you sir
After such an ordeal, I did not have the bottle to buy another one piece bike, although the KickR bike shift was on my watching list.
In the end I went for the Zwift Ride/Cog + KickR core
When considering both when working fine, the Tacx Neobike blows this thing out of the water in so many ways its silly. Immensely quieter, smoother and personally I found it easier to maintain a high cadence.
I did note many reviews rated the KickR core as “Almost silent” with GPLama rating it at joint #1 for quietness, and DCRainmaker stating it is “silent”. Which when you consider the drivetrain noise you cannot avoid, its frankly lies. The thing is loud, but when drowned out by a fan its bearable.
Aside from that and the fact I had to add spacers to the belt cover as it was rubbing the flywheel out of the box, the system provides me with everything I need.
Power is stable, accurate (after some tweaking) and has a large range of adjust ability.
More importantly its made up of wireless shifters/cog (replaceable & not essential for training in ERG), a steel frame which is easy to repair, touch up etc when it wears & a KICKR core which will ultimately be replaced by a KICKR when it starts to show its age, but crucially an easy swap & a few hundred quid rather than thousands.
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