From RGT
Apologies on the delayed response, we are in transition of switching to another help desk and it seems that the emails from our support site are still coming in the old help desk inbox, we are working on fixing this.
Power cycle your trainer, open up Trainerroad first and connect with that.
Once you open up RGT, select only POWER, deselect your trainer from Trainer tab.
This should do it, please let me know.