It is beyond ridiculous. I cannot get anyone on the phone there. Customer Service line does not work or sometimes works and goes to voicemail. I heard back via email, and that is where they told me it can’t be swapped. I am trying to not let it get to me and be excited about my bike, but it is tough. My first Orbea, first non-used bike. I want to love the company but it is tough so far! But it is the exact bike I want. I would probably have swapped the dropper anyway. Could just be one crappy employee somewhere who does not want to log into a computer, find my order number, and click and type a few things.