Is my 7 month old tacx neo busted?

I was fiddling again last night, trying to find something as unfortunately it doesn’t look like I’m gonna get anywhere with trainerroad support "have you tried powering down the trainer for minimum 30 seconds? “. Lol.

I have always connected via my phones app using ant+. Last night I connected using Bluetooth but the problem I had was I couldn’t see how to switch the ant+ connection off on th trainerorad app or my phone’s settings, so it displayed that it was connected to both, which did not make any difference.

I have contacted the place I bought the trainer from (wiggle UK) to ask about a full refund.

This feels kinda like the last straw with a trainer I have been disspapointed with since day one, to be honest.