Thanks, I’ve had that issue in the past too.
Today’s workout is Donner, so some steady-ish 12 minute intervals using my laptop will be a better indicator of how my trainer is functioning.
I still have one more trick left to try - downloading the trainerroad app onto my wife’s phone and seeing what happens.
This stuff is kinda soul destroying. Tech is great when it just works but any problems and for me personally it’s just a huge source of stress!