So you’re saying that they have been doing enough to keep you as a customer. 
I’m being facetious, but until they actually see subscribers bail and stop paying them money, they don’t have to care what customers think, as whatever complaints they have it is not enough to get them to actually quit.
I think there may be parallels here to Strava - spend years and 100s of millions of dollars on tangents that your users/customers don’t care about, then when you run out of money actually start caring about your customers.
I suspect that they are now focused on expanding quickly and maintaining their dominance so that the smaller players go under, which them leaves them with large market share and few competitors. I really question on how they are going to pay back all their VC money + interest - I think the only way is that if e-bike racing somehow is a huge success.
1 Like