You need to reach out to both Elite and Todson (US distributor) and get their input. That schitt just ain’t right.
myetraining@elite-it.com
info@todson.com
Elite also has a forum where you could possibly get help.
forum.elite-it.com
Once I got in touch with Todson, they helped me very quickly with the noise I had developed in my first-gen Direto.