I had a Kickr Gen 1 since 2014, which I had bought after only a few months of minimal usage.
It finally bailed on me a couple of months ago and I bought a Gen 4 Kickr.
The gen 1 was not repairable but Wahoo will trade it in for a re-furbished one at a pretty good price.
My nephew bought it from for me £100, got a 2016 kickr in exchange for a total of about £450 and now has a trainer valued at about £5-600.
I was happy as it cost me £700-£100 so £600 for 4 years heavy use and I gave up a gym membership which was costing me close to £1000 a year.
Maybe Vortex have something similar on offer. However 2 years doesn’t seem a long enough period before it is unusable.