I think we’re being misrepresented in some of the information you’re sharing about what we’ve said as a company and through your interactions with TR.
I don’t want to take away from you feeling let down with your experience with TR, which I’m really bummed to hear about. 
Here’s how I think we’re being misrepresented:
- Outside Workouts can’t provide the same training benefit as indoor workouts
- Adaptive Training can’t capture Outside Workouts
- TR support monitored your performance to keep you on track
Here are some official statements from us on these points:
We believe Outside Workouts can provide the same training stimulus as indoor workouts.
There are challenges to training outside that can impact your ability to successfully complete the workout. I don’t think it’s fair to say we’re being dishonest about the efficacy of Outside Workouts when we also explain there are challenges to overcome to do them right.
We could do a better job of providing more education around this in the product. We understand not everyone is listening to the podcast or reading other resources to get that info, and we don’t expect that either.
Acknowledging the challenges inherent to Outside Workouts, we still believe it is possible to execute workouts while adhering to the prescription. It’s up to the athlete to choose the training context they feel will give them the best results.
Adaptive Training is limited in Outside Workout analysis
For now, Adaptive Training only adapts cycling workouts based on data it gets from other cycling workouts.
As of now, Adaptive Training’s analysis for indoor workouts is more robust than for Outside Workouts. Rather than simply ignoring Outside Workouts, Adaptive Training currently uses post workout surveys to understand if you completed the workout or not, and how difficult it was for you, in order to fine-tune your adaptations.
When asked, “How did this workout feel?”, your survey ratings were usually within the expected range to keep your workouts progressing. This suggests to Adaptive Training that you were able to successfully complete most of the workouts, hence why it typically continued to move you along through your training progression.
Our Support Team aren’t certified cycling coaches
I think it’s misleading to say we were checking your performance. Our Support Team’s role is to help with technical issues with the product and clarifying how things work. We’ll always do our best to help guide athletes in the right direction, but our support agents communicate they are not certified coaches.
Other factors that impacted your success
All of that said, as you noted there were multiple incidents outside of training that likely adversely impacted how your body responded to training, and it sounds like they were pretty significant in nature.
As of now, there are limitations in what Adaptive Training can do to understand the context of your life that surrounds your training. It’s still crucial to listen to your body and be willing to adjust workouts (turn down intensity if inside, or ride at a lower power target if outside, use the Workout Alternates feature, etc.), and even take time off from training when needed.
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