I own more Garmin products (I run, cycle …) and I’m captured in their ecosystem, except the trainer (I use Elite). In this case, I really feel taken advantage of with the comment that I need to buy “just one more thing” to make the ecosystem working?
I agree I might have exaggerated with the “being d*** about it” sentence (my wording, not from support), but to put it mildly, I don’t find it an easy to swallow argument as being a loyal customer.